The IT department is determining its integration needs between a Salesforce implementation, its Student Information System (SIS), and its housing system. All students contact information is sourced in the SIS. Students are required to report on-campus and off-campus housing mailing information into the SIS.
What is the integration direction between the systems?
Correct Answer:C
The integration direction between the systems is one-way integration from the SIS to Salesforce for the IT department that is determining its integration needs between a Salesforce implementation, its SIS, and its housing system. One-way integration is a type of integration that allows data to flow in one direction from a source system to a destination system. The SIS is the source system and Salesforce is the destination system for the contact information and the housing mailing information of the students. The IT department should set up a one-way integration from the SIS to Salesforce to ensure that the data is consistent and accurate in both systems. One-way integration with Salesforce to the housing system, one-way integration with the housing system to Salesforce, or one- way integration with Salesforce to the SIS are not correct integration directions between the systems. References:
✑ https://trailhead.salesforce.com/en/content/learn/modules/api_basics/api_basics_introduction
✑ https://www.salesforce.org/wp- content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
The director of retention wants to use Advisor Link to track early alerts, help students schedule appointments with their advisers, and create program plans.
Which two options are required to use Advisor Link? Choose 2 answers.
Correct Answer:BD
Customer Community Plus and Education Data Architecture (EDA) are two options that are required to use Advisor Link. Customer Community Plus is a license type that enables users to access Advisor Link features such as early alerts, appointments, and program plans from a portal. EDA is a data model that provides the foundation for Advisor Link and other education solutions. Person Accounts and Lightning Scheduler are not required to use Advisor Link. References:
✑ https://help.salesforce.com/s/articleView?id=sf.eda_advisor_link_requirements.htm&type=5
✑ https://www.salesforce.org/advisor-link/
The Dean of the Business school has a dashboard that displays the application yield by program, geographic distribution of applicants, and recruitment pipeline. The Dean wants the same reports for program directors. Sharing settings have been configured so program directors can only see recruitment and application information for their own program.
How can the consultant meet the business requirement?
Correct Answer:D
The consultant can meet the business requirement by setting View Dashboard As to the dashboard viewer and sharing it with program directors. This will allow the program directors to see the same reports as the Dean, but filtered by their own program, based on the sharing settings. Checking the Let Dashboard Viewers Choose Whom They View the Dashboard As on the Dean??s dashboard, setting View Dashboard As to the Dean and sharing it with program directors, and adding a dashboard filter to the Dean??s dashboard and saving it to All Folders are not options that can meet the business requirement. References:
✑ https://help.salesforce.com/s/articleView?id=sf.dashboards_running_user.htm&type=5
✑ https://help.salesforce.com/s/articleView?id=sf.dashboards_dynamic_filters.htm&ty pe=5
A university wants to track the Biology 101 class for next semester. The class will be held on Tuesdays and Thursdays from 3:00-4:00 PM in Lecture Hall A. and on Wednesdays and Fridays from 1:00-2:30 PM in the adjacent lab facility.
Which object in Education Data Architecture (EDA) should a consultant use to meet this requirement?
Correct Answer:A
The consultant should use the Course Offering Schedule object in EDA to meet the requirement of tracking the Biology 101 class for next semester that will be held on Tuesdays and Thursdays from 3:00-4:00 PM in Lecture Hall A and on Wednesdays and Fridays from 1:00-2:30 PM in the adjacent lab facility for the university. The Course Offering Schedule object is an object in EDA that allows users to store information about when and where a course offering is held, such as day of week, start time, end time, or location. The Course Offering Schedule object can help the consultant meet the requirement of tracking the Biology 101 class for next semester that will be held on Tuesdays and Thursdays from 3:00-4:00 PM in Lecture Hall A and on Wednesdays and Fridays from 1:00-2:30 PM in the adjacent lab facility for the university by creating two Course Offering Schedule records for the Biology 101 course offering, one for the lecture sessions and one for the lab sessions, and specifying the day of week, start time, end time, and location for each record. Time Block, Program Enrollment, or Course Connection are not objects in EDA that the consultant should use to meet the requirement of tracking the Biology 101 class for next semester that will be held on Tuesdays and Thursdays from 3:00-4:00 PM in Lecture Hall A and on Wednesdays and Fridays from 1:00-2:30 PM in the adjacent lab facility for the university. References:
✑ https://powerofus.force.com/s/article/EDA-Course-Offering-Schedules
✑ https://powerofus.force.com/s/article/EDA-Course-Offerings
A college wants to create a resource for its Center of Excellence (CoE) where users can vote on suggestions and ...............................
What should a consultant create to meet the requirement?
Correct Answer:C
A Chatter group is what the consultant should create to meet the requirement of creating a resource for the CoE where users can vote on suggestions and collaborate with each other. A Chatter group is a feature that allows users to share ideas, files, polls, and events with a specific set of people. Users can also like and comment on posts, and follow topics and people in a Chatter group. A Public Group, a Success Team, and a Queue are not features that can create a resource for the CoE where users can vote on suggestions and collaborate with each other. References:
✑ https://help.salesforce.com/s/articleView?id=sf.collab_groups_overview.htm&type=5
✑ https://trailhead.salesforce.com/en/content/learn/modules/chatter_basics/chatter_b asics_groups
A help desk at a large university wants to track and measure average resolution times and escalations associated with student requests for password resets.
Which solution should a consultant recommend?
Correct Answer:D
Service Cloud is a solution that the consultant can recommend to track and measure average resolution times and escalations associated with student requests for password resets. Service Cloud allows the help desk to create, manage, and resolve cases that represent student issues or problems. Service Cloud also provides reports and dashboards that show key metrics such as resolution time, escalation rate, and customer satisfaction. Salesforce Identity, Digital Engagement, and Einstein Next Best Action are not solutions that can track and measure average resolution times and escalations associated with student requests for password resets. References:
✑ https://www.salesforce.com/products/service-cloud/overview/
✑ https://trailhead.salesforce.com/en/content/learn/modules/service_cloud_basics