The Advancement office is evaluating the capabilities of Education Cloud. The office needs to ingest, harmonize, and analyze batch data from its Education Cloud org and other systems.
Which solution should the consultant recommend?
Correct Answer:B
✑ Data Integration and Analysis:
✑ Capabilities of Data Cloud:
✑ Implementation Steps:
References:
✑ Salesforce Documentation: Salesforce Data Cloud
Which object should be configured for all student and support staff interactions, activities, and assigned support staff?
Correct Answer:C
Case is an object that should be configured for all student and support staff interactions, activities, and assigned support staff. Case is an object that represents a request or an issue that requires resolution or assistance from an organization. Case can be used to track various information about a student??s request or issue, such as status, priority, category, or resolution. The consultant can configure Case for all student and support staff interactions, activities, and assigned support staff using features such as Case Assignment Rules, Case Escalation Rules, or Case Teams. Relationships, Account, and Advising Pools are not objects that should be configured for all student and support staff interactions, activities, and assigned support staff. References:
✑ https://help.salesforce.com/s/articleView?id=sf.cases_overview.htm&type=5
✑ https://trailhead.salesforce.com/en/content/learn/modules/service_basics/service_ basics_cases
The International Studies office is using Salesforce to manage admissions and scholarship awards programs. The office needs to electronically send, and also print and mail scholarship and program admission decisions on a preformatted letter template.
Which solution should the consultant recommend?
Correct Answer:B
A third-party app is a solution that the consultant can recommend to meet the requirement of electronically sending, and also printing and mailing scholarship and program admission decisions on a preformatted letter template. A third-party app is an application that provides additional features and solutions for Salesforce. There are many third-party apps on the AppExchange that offer document generation and delivery capabilities, such as creating letters, invoices, contracts, or proposals, and sending them via email or postal mail. The consultant can help the International Studies office choose an app that meets their needs and budget. Salesforce reports, Salesforce Files, and Extended Mail Merge are not solutions that can electronically send, and also print and mail scholarship and program admission decisions on a preformatted letter template. References:
✑ https://appexchange.salesforce.com/appxStore?type=App&keyword=document generation
✑ https://trailhead.salesforce.com/en/content/learn/modules/appexchange_basics
A university has hired a consultant to advise on its technology and data strategy. Which tool should the consultant leverage?
Correct Answer:A
The consultant should leverage the Data Maturity Model as a tool to advise on the university??s technology and data strategy. The Data Maturity Model is a tool that helps organizations assess their current state of data management and identify areas for improvement and growth. The Data Maturity Model consists of five levels: Ad Hoc, Reactive, Proactive, Managed, and Optimized. The consultant can leverage the Data Maturity Model to advise on the university??s technology and data strategy by using features such as surveys, benchmarks, or best practices. Program Management Module, Insights Platform Data Integrity, or Salesforce Advisor Link are not tools that the consultant can leverage to advise on the university??s technology and data strategy. References:
✑ https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
✑ https://www.salesforce.org/wp-content/uploads/2019/03/Data-Maturity-Model.pdf
A university Advancement office uses the Education data Architecture (EDA).
Which EDA functionality should the Advancement office use to track historical data for targeted outreach and donation opportunities?
Correct Answer:A
✑ Tracking Historical Data with EDA:
✑ Using Affiliations for Targeted Outreach:
✑ Implementation Steps:
References:
✑ Salesforce EDA Documentation: Affiliations
The director of graduate recruitment is interested in Education Cloud. Recruitment staff need to access Opportunity and Campaign Member information about students. The IT director is concerned about cost and suggests using other license types for recruitment users.
What should the consultant discuss with the client?
Correct Answer:D
The consultant should discuss with the client that the business user case requires a full Salesforce license, not other license types. A full Salesforce license allows users to access standard CRM functionality, such as Accounts, Contacts, Opportunities, and Campaigns. This is what the recruitment staff need to access Opportunity and Campaign Member information about students. Other license types, such as Lightning Platform or Community licenses, have limited access to CRM functionality and may not meet the business user case. References:
✑ https://help.salesforce.com/s/articleView?id=sf.users_license_types_available.htm&type=5
✑ https://trailhead.salesforce.com/en/content/learn/modules/identity_basics/identity_ basics_licenses