CSCP APICS Exam Questions and Free Practice Test

Question 91

- (Topic 1)
Which of the following outcomes is a benefit typically expected of customer relationship management (CRM)?

A. Reducing the size of the sales force by automating activities

B. Gaining a better understanding of customer requirements

C. Implementing automated inter-organizational processes

D. Focusing sales efforts on the most profitable customers

Correct Answer:B

Question 92

- (Topic 3)
A procurement manager wants to reduce costs on commodity items. Which of the following actions is likely to result in the greatest savings?

A. Conducting a supplier review and recertification

B. Renegotiating contracts with commodity suppliers

C. Standardizing and eliminating redundant items

D. Leveraging group purchasing power

Correct Answer:D

Question 93

- (Topic 1)
After identifying the potential causes for delays in communicating demand information up the supply chain, the trading partners should take which of the following actions?

A. Implement a higher-speed data communications network.

B. Change procedures so data is communicated more frequently.

C. Identify the root causes for the delays.

D. Map and analyze the value stream.

Correct Answer:C

Question 94

- (Topic 3)
Which of the following factors is most likely to slow the adoption of collaborative planning, forecasting, and replenishment (CPFR)?

A. The reluctance to share detailed information

B. The cost of electronic data interchange services

C. The risk that changed processes will disrupt operations

D. The risk of security breaches

Correct Answer:A

Question 95

- (Topic 2)
A corporation must consider which of the following factors when selecting its enterprise resources planning system?

A. Uniqueness of operations

B. Corporate profitability

C. MRP and MRP II processing

D. Industry benchmarks

Correct Answer:A

Question 96

- (Topic 3)
Which of the following constraints is most important to consider when adapting a vertical integration strategy?

A. Location of suppliers

B. Location of customers

C. Capital requirements

D. Size of existing manufacturing plant

Correct Answer:C

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