CSA ServiceNow Exam Questions and Free Practice Test

Where would you go in ServiceNow to order services and products offered by various departments?

A. Service Catalog

B. Self Service

C. Service Department

D. Customer Service

Correct Answer:A

What would NOT appear in the Application Navigator if ג€serviceג€ is typed into the filter field?

A. Configuration > Business Services

B. Self-Service > Knowledge

C. Service Portal > Widgets

D. Incident > Assigned to me

Correct Answer:D

What is (are) best practice(s) regarding users/groups/roles? (Choose two.)

A. You should never assign roles to groups.

B. You should assign roles to users.

C. You should add users to groups.

D. You should assign roles to groups.

Correct Answer:CD

START CSA EXAM