CRT-251 Salesforce Exam Questions and Free Practice Test

Question 7

Universal Containers has enables Advanced Currency Management.
How is the converted amount data reported on a report that spans time periods when the exchange rate was different?

A. Converted amounts are based on exchange rates that use the oldest entry.

B. Converted amounts are based on the exchange rates entered in the opportunity.

C. Converted amounts are based on exchange rates that use the current entry.

D. Converted amounts are based on the historical exchange rate associated with the close date.

Correct Answer:D

Question 8

Universal Containers wants to equip its sales team with mobile capabilities. The sales team needs to quickly look up contacts, accounts, and opportunities and easily log calls. Due to limited coverage in certain geographic areas, the sales team wants access to customer information even without an Internet connection. Which mobile solution is appropriate for the Universal Containers’ sales team?

A. Salesforce Mobile app

B. SalesforceA App

C. Custom hybrid App

D. Salesforce Touch App

Correct Answer:A

Question 9

Universal Containers wants to prevent sales users form modifying certain opportunity fields when the sales stage has reached Negotiation/Review. However, sales directors must be able to edit these opportunity fields in case last minute updates are required.
Which solution should a consultant recommend?

A. Modify the profile for sales directors to enable the “Modify All” object permission for opportunities.

B. Change the field-level security for sales representatives to restrict field access based on the sales stage.

C. Create a validation rule to enforce field access based on the sales stage and a custom permission.

D. Create a workflow rule to enable field access for sales directors based on the sales stage.

Correct Answer:C

Question 10

Universal Containers is devising a separate sales methodology to upsell service contracts to its existing customer base. The company wants to track and report on these deals separately from other deals.
What should a consultant recommend to meet this requirement?

A. Create a custom field on opportunity to flag and report on these sales.

B. Create an opportunity record type and sales process for reporting on these deals.

C. Create a separate page layout and report to flag and report on these deals.

D. Add “upsell” as a stage and create a summary by opportunity stage.

Correct Answer:B

Question 11

Universal Containers wants to improve sales productivity in inside sales and is has been advised to consider Salesforce Console for Sales.
Which two use cases justify this recommendation? (Choose two.)

A. Need to add notes quickly while talking to the client.

B. Need to view the caller ID on screen and quickly make calls with one click.

C. Need to prioritize search results for contacts and opportunities.

D. Need to chat with customers in real time with Chatter.

Correct Answer:AB

Question 12

Universal Containers is planning to implement Salesforce Sales Cloud to support its professional services division. The Universal Containers sales team wants to easily see customer purchasing activity on account, contact, and contact detail pages.
What should a consultant recommend to meet this requirement?

A. Enable Salesforce Console for Sales to see customer purchasing activity.

B. Create a global publisher action to view all customer purchasing activity.

C. Enable the Orders object in Salesforce to track customer purchases.

D. Create a custom object related to the account, contact, and contract objects.

Correct Answer:C

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