CIS-ITSM ServiceNow Exam Questions and Free Practice Test

Question 31

Your customer wants a catalog to contain two items:
* 1. A request with 1 approval and 2 fulfillment tasks
* 2. A link to a knowledge article
What type of item would you use to satisfy the requirement for the Construction request?

A. Catalog Item Most Voted

B. Content Item

C. Record Producer

D. Order Guide

Correct Answer:A

Question 32

A tester has submitted a bug report because at no point in the Problem lifecycle. does the Create Known Error article link appear under Related Links Also, they notice there is no Known Error knowledge base in the Instance.
What might be the cause of this?

A. The Problem Management Best Practice - Madrid - Knowledge integration plugin has not been activated

B. Tester is not impersonating Problem Coordinator

C. The customer did not pay the bill for Knowledge management

D. The sn_known_error_write role is required to see the Create Known Error article link

E. The requirement was not m the stories

Correct Answer:A

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