CIS-ITSM ServiceNow Exam Questions and Free Practice Test

Question 25

Your Problem Manager has a structured problem management process, which includes a final review of the solution implemented and of the data regarding incident reduction. When a problem is resolved, after implementing a fix, they want the Post Fix Review task to be automatically created and assigned to the Problem assignee.
What feature would you use to meet this requirement?

A. State Model

B. Workflow Dashboard

C. Action Modeler

D. Task Creator

E. Flow Designer

Correct Answer:E

Question 26

Why don't Problem records automatically move from Resolved to Closed after the fix is implemented.

A. It is designed to follow the ITIL4 standard

B. There is a scheduled job that automatically moves Resolved problems to Closed after 7 days

C. It is good practice to monitor fixes implemented, to ensure the underlying issues are resolved, before closing a problem record

D. There is no Closed stat

E. Problem records are moved to Completed

Correct Answer:C

Question 27

What are the Release types available on the baseline release record?

A. Standard, Normal, Prototype, Patch

B. Alpha, Beta, Snapshot, Nightly, Milestone, Release Candidate

C. Standard, Normal, Emergency

D. Major, Minor Upgrade, Emergency Maintenance, Patch

Correct Answer:D

Question 28

Where are the technical approvals defined, that are executed in the Change - Normal - Assess flow?

A. Change Assess Approval Subflow

B. Change Approval Policy

C. Change Approval Subflow

D. Change Approval Matrix

Correct Answer:A

Question 29

Your customer wants to limit the users who ate able to see internal Network requests, to members of the Network department.
Which roles would enable you to make these required changes? Choose 2 answers

A. catalog_manager

B. catalog_admin

C. user_criteria_admin

D. catalog_editor

Correct Answer:BC

Question 30

The Major Incident Management (MIM) application is linked at the Incident management process but the records have in additional set of States. What are these Ml States?

A. Ne

B. Work: m progress Escalated Communicated

C. Propose

D. Accepted Rejected Cancelled

E. Proposed Received eCAB Convened Closed

F. Proposed Accepted Reacted Reopened

Correct Answer:B

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