CIS-ITSM ServiceNow Exam Questions and Free Practice Test

Question 19

On the Release record, what are the available options on the Release phase list?

A. Requirement Gathering, Design, Build, Roll-out, Unit Testing, User Acceptance, Pilot

B. Scoping, Design, Develop, Deployment, Unit Testing, Integration, Pilot

C. Analyze, Design, Development, Build, Roll-out, QA, User Acceptance

D. Requirement Gathering, Design, Development, Build, Deployment, QA, User Acceptance

Correct Answer:D

Question 20

A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis.
What would be the next step for this problem?

A. If 7 days has passed, since the Problem was closed, it cannot be re-opened

B. Problem Manager clicks Re-Analyze on the Problem record

C. Problem Assignee clicks Re-Open on the Problem record

D. Administrator clicks Re-Open on the Problem Record

Correct Answer:B

Question 21

When using the baseline business rule, Populate Assignment Group based on CI/SO, what behavior would you expect on an Incident form? (Choose two.)

A. If selected CI does not have an Owner group, write the Support group from the Service Offering to the Assignment group field

B. If selected CI has a Support group, write that group to the Assignment group field

C. If selected CI has an Owner group, write that group to the Assignment group field

D. If selected CI does not have a Support group, write the Support group from the Service Offering to the Assignment group field

Correct Answer:BD

Question 22

Your client indicates they would like a way to designate VIP callers on an incident form. How would you accomplish this?

A. VIP Flag reference decorator

B. VIP flag dictionary entry

C. VIP Flag field style

D. VIP Flag action script

Correct Answer:C

Question 23

Which of the following elements are automatically included in the name of the update set for items published via Catalog Builder?
Choose 2 answers

A. timestamp

B. item author

C. variables

D. catalog(s)

E. item name

Correct Answer:DE

Question 24

A manager wants to run a report on the Computer catalog items, to see how many requests are being made for the add on extra memory, as compared with those requiring only the base memory. How would you meet this requirement?

A. Build report on SC Task table, Group by Variables for Computer > Extra memory

B. Build report on Requested Item table, Group by Variables for Computer > Extra memory

C. Build report on Task table, Group by Variables for Computer > Extra memory

D. Build report on Request table, Group by Variables for Computer > Extra memory

E. Build report on Catalog Item table, Group by Variables for Computer > Extra memory

Correct Answer:B

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