CIS-ITSM ServiceNow Exam Questions and Free Practice Test

Question 7

Category and Subcategory values can be set manually on the Incident form. What are disadvantages of this approach? (Choose two.)

A. Too many options may confuse users and increase mis-categorization

B. Choices have no additional metadata to drive process

C. It is difficult to implement

D. It is not part of the baseline instance

Correct Answer:AB

Question 8

Which of the following cannot be defined or set through a Catalog UI Policy?

A. Apply a requirement to all form views

B. Setting a variable to mandatory

C. Reverse UI Policy if conditions are false

D. Setting a variable to read-only

Correct Answer:A

Question 9

The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?

A. Proposed, Accepted, Rejected, Cancelled

B. Proposed, Accepted, Rejected, Reopened

C. Proposed, Received, eCAB Convened, Closed

D. New, Work in progress, Escalated, Communicated

Correct Answer:A

Question 10

Incidents can be created and managed in the workspace using Ul layouts that are tailored to different personas, processes. and interfaces Examples include:
• Default
• Major incidents
• Self Service
• Mobile
What are these Ul layouts called in the Now Platform?

A. Forms

B. Form Designs

C. Form Layouts

D. Views

E. Workspaces

Correct Answer:D

Question 11

The ability to authorize requests is enabled using a role which requires a user license. What is this role?

A. sn_approval_write

B. sc_approver

C. approver

D. approver_user

Correct Answer:D

Question 12

The key stakeholder for your ITSM implementation wants to have SLAs on every Task record.
What advice do you give regarding SLAs on Problem records?

A. SLAs re recommended in the ITIL framework for problem management

B. SLAs are be counterproductive to problem management, as the key objective is to permanently fix an error no matter how long that may take

C. SLAs are available for problem management, but require custom code

D. SLAs are essential to problem management, as support specialists need to quickly identify root causes

Correct Answer:B
https://docs.servicenow.com/ja-JP/bundle/utah-it-service- management/page/product/problem- management/concept/c_ProblemManagementProcess.html

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