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ServiceNow CIS-ITSM: Certified Implementation Specialist - IT Service Management

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Question 1

Which field from the configuration item will automatically populate in the Assignment group field of a problem record?

A. Change group

B. Support group

C. Managed

D. Approval group

Correct Answer:B

Question 2

In Change Management, what does a Model State contain? (Choose two.)

A. Model State transitions conditions

B. Model State properties

C. Model State transition policies

D. Model State transitions

Correct Answer:AD

Question 3

How is granular read and write access for a specific change model defined?

A. Setting Advanced Security to true and applying user criteria

B. Configuring ACL's on the Create New landing page

C. Change properties

D. Configuring ACL's on the chge_model table

Correct Answer:A

Question 4

What are two effective measures of performance for the Problem Management process? Choose 2 answers

A. Number of Problem that have Breached SLAs

B. Average Problem Resolution Time

C. Percentage of Problem Resolution within SLA by Category

D. Problems older than 30 days by Priority and State

Correct Answer:BD

Question 5

What is the trigger for the Change - Normal - Assess Flow?

A. A Change request using the Normal Change model is moved to the Assess state

B. A Change request using the Normal Change model is Assigned to a group

C. A Change request using the Normal Change model is created

D. A Change request using die Normal Change model is Low Risk and is moved to the Assess state

Correct Answer:A

Question 6

Incidents can be created and managed in the workspace, using UI layouts that are tailored to different personas, processes, and interfaces. Examples include:
• Default
• Major incidents
• Self Service
• Mobile
What are these UI layouts called in the Now Platform?

A. Form Layouts

B. Workspaces

C. Forms

D. Form Designs

E. Views

Correct Answer:E

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