In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?

Correct Answer:A
Reference: https://docs.servicenow.com/bundle/newyork-customer-service-management/page/product/customer-service- management/task/t_CreateAnAssignmentRule.html

Which of the following are true for an HR application as it relates to the User [sys_user] Table and the HR Profile [sn_hr_core.profile] Table?

Correct Answer:A
Reference: https://docs.servicenow.com/bundle/madrid-hr-service-delivery/page/product/human-resources/concept/c_CustomizedProfileInformation.html

If an HR Services needs to be accessible to employees on the Employee Service Center, what field must be completed on the HR Service?

Correct Answer:D
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/configure-hr-service.html

What types of HR Document templates may be created in ServiceNow? (Choose two.)

Correct Answer:AC
Reference: https://docs.servicenow.com/bundle/london-hr-service- delivery/page/product/human- resources/concept/c_HRDocumentTemplates.html#DocumentTypes

What defines an employee's access to the HR Service Portal / Employee Service Center?

Correct Answer:D
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/concept/c_ClientRoles.html

In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose four.)

Correct Answer:BDFG
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/t_CreateBulkCases.html