CIS-CSM ServiceNow Exam Questions and Free Practice Test

Question 49

When configuring email in Communication Channels, how many outgoing email addresses are supported?

A. One

B. Two

C. Three

D. Unlimited

Correct Answer:A

Question 50

In the 'Action Status' column on a case list what could a red indicator dot mean? (Choose two.)

A. Blocked by approval

B. Blocked by case task

C. Blocked internally and by customer

D. Blocked by internally

Correct Answer:CD

Question 51

What are the different resource matching methods on the Matching Rule form? Choose 3 answers

A. Skill

B. History

C. Scripted

D. Selection Criteria

E. Simple

Correct Answer:CDE

Question 52

Guided decisions is a decision authoring and execution capability that dynamically guides agents to resolve complex cases. Guided decisions consist of decision trees. What is a decision tree?

A. A step-by-step methodology for creating and solving different case types

B. A detailed check list for customer service teams

C. A multi-step process consisting of a series of questions answers, and guidance Most Voted

D. A set of steps used to define a complex process

Correct Answer:C

Question 53

Which of the following best describes how the CSM application uses the Asset table?

A. CSM uses the Product table instead of the ITSM Asset table

B. Because CSM Assets are managed differently from ITSM Asset

C. ServiceNow uses different Asset Tables foe CSM than it does for ITSM

D. ServiceNow uses the same Asset table for both CSM and ITS

E. however, CSM has a different subset of fields

F. CSM uses the Product Model table instead of the ITSM Asset table

Correct Answer:C

Question 54

An Account Relationship is based on a defined account relationship type. Users with the System Administrator role can define two types of relationships:
Choose 2 answers

A. Partner-to-customer

B. Customer-to-Consumer

C. Account-to-account

D. Partner-to-account

E. Account-to-customer

Correct Answer:CD

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