A. No escalation approval flow is configured

B. The parent account of the account to be escalated is not active

C. The customer service agent is not assigned with the escalation requester role

D. The account already has an open escalation record

A. Hard to influence

B. Prospective Most Voted

C. Retrospective

D. Easy to influence

A. CSM teams can move at their desired pace, independent of IT

B. Provides CSM teams autonomy and control

C. CSM application data and business logic is protected from changes by other applications

D. Account records can be changed only while in the CSM scope

E. Changes in different scopes can be addressed in a single update set