B2B-Solution-Architect Salesforce Exam Questions and Free Practice Test

Question 13

Universal Containers (UC) manufactures automobile engine components. UC wants to set up an ecommerce website to deliver a seamless customer purchasing experience, both through self-service and field sales. UC also wants to showcase its extensive product offerings, operate regional promotions and discounts, and managed routing and contracting. UC is looking for guidance on a Salesforce multi-cloud solution to be implemented across phases.
What should a Solution Architect recommend to meet UC's business requirements?

A. Phase 1: Sales Cloud - - Phase 2: Service Cloud -- Phase 3626 Commerce

B. Phase 1: Sates Cloud -- Phase 2: B2B Commerce -- Phase 3: Salesforce Field Service

C. Phase 1: Service Cloud -- Phase 2: CPQ -- Phase 3: 626 Commerce

D. Phase 1: Sates Cloud - - Phase 2: CPQ -- Phase 3: 626 Commerce

Correct Answer:D

Question 14

Different teams at Universal Containers (UC) are experiencing challenges using their existing tools. The Sales team can only access their application from the office, the Marketing team has to manually import leads coming from the website into their campaign tool, and the Support team lacks a communication history repository between email, social networks, and calls. The website was developed by the IT team, and the Legal team is responsible for the Consent Management Platform used to meet GDPR requirements.
UC wants to improve its relationship with customers, so a digital redesign program is starting with the goal of moving to Salesforce solutions.
Which three steps are necessary to set up a program roadmap? Choose 3 answers

A. Identify the high-level workload capacity and planning of the IT and Legal teams.

B. Prioritize the transformation of activities involving the least development.

C. Create project plans for each of the projects that will be on the roadmap.

D. Prioritize the transformation of activities related to customers' interactions.

E. Explain how the program contributes to the business's goals.

Correct Answer:ACE

Question 15

Universal Containers (UC) wants to implement a Salesforce multi-cloud solution that includes CPQ, B2B Commerce, and Sales Cloud. UC wants to use as much of Salesforce's core capabilities as possible for its cart-to-quote customer journey. The order fulfillment process is managed separately in a third-party ERP.
Which two considerations should a Solution Architect keep in mind when thinking about data flows? Choose 2 answers

A. Product and Pricing are set up with CPQ as the source of record.

B. The source for the data feed to ERP is the CPQ Order object.

C. All data points on products should be mapped and replicated between CPQ and B2B Commerce.

D. Cart and Order record owners are mapped to Quote and Quote Line record owners.

Correct Answer:AC

Question 16

Refer to the images below:
B2B-Solution-Architect dumps exhibit
As part of its solution to accelerate overall sales. Universal Containers (UC) has chosen to implement a CPQ solution using Salesforce CPQ. As part of the CPQ solution, there is a requirement to retain UC's ERP as the Pricing and Product master.
UC's business process results in Products and Pricing being updated sporadically once a week, and then on a much larger scale on a monthly basis, which could result in a large amount of records that need to be updated in Salesforce.
Which strategy should the Solution Architect choose to handle this scenario?

A. Option A, utilizing a VF/Lightning component in combination with an Apex Controller to make a REST call to the external service

B. Option 6, utilizing Process Builder and Platform Events to communicate with the external services Subscriber Listener

C. Option C, utilizing a VF/Lightning component in combination with an Apex Controller to make a call utilizing the Streaming API

D. Option D, utilizing an external ETL tool to batch load the records into Salesforce

Correct Answer:D

Question 17

Universal Containers (UC) uses Marketing Cloud and recently added Sales Cloud to manage its business activities, as well as B2B Commerce to redesign its website. Today, a lead is created each time a customer leaves the site without finalizing their purchase. The number of leads created is increasing and representatives can no longer meet their callback deadlines.
With the new website, UC wants to increase the number of finalized sales and offer similar products to customers while reducing the Sales team's workload. Sales representatives should only call back customers if there is an upsell or cross-sell opportunity.
Which three recommendations should a Solution Architect make to meet these needs' Choose 3 answers

A. Create an opportunity when a customer clicks a cross-sell or upsell email link.

B. Send automated emails in Sales Cloud with discounted offers to customers who abandoned their cart.

C. Set up lead nurturing with Marketing Cloud and automate emails through journeys.

D. Stop creating leads in Sales Cloud for abandoned carts.

E. Put all leads from the abandoned carts in a queue.

Correct Answer:ABC

Question 18

Northern Trail Health has clients that have more than 10,000 employees. The company's Customer Service team handles requests from its client's employees directly and tracks various rebate programs per employee. Private information should not be shared with the Sales team and they should only see contacts that are relevant to the sales process.
Assuming that Sales and Service teams share certain contacts, in which two ways should a Solution Architect ensure optimal performance?
Choose 2 answers

A. Use profiles and/or permission sets to give View All access to Customer Service on the Contact object.

B. Set the Contact object to Public Read Only so that the sharing rules do not bog down performance for sharing.

C. Assign all contacts to Sales team members to ensure sharing is streamlined and hide private fields from them.

D. For each Account, assign Sales Contacts to the Sales team and all the rest to a Customer Service representative assigned to the Account.

Correct Answer:CD

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