Question 19

Health plans communicate proposed performance changes through action statements. Select the answer choice containing an action statement that includes all of the required elements.

Correct Answer:B

Question 20

With respect to the activities of MCO medical directors, it is correct to say that medical directors typically perform all of the following activities EXCEPT

Correct Answer:A

Question 21

The following statements are about disease management programs. Three of the statements are true and one is false. Select the answer choice containing the FALSE statement.

Correct Answer:A

Question 22

The following statement(s) can correctly be made about performance measurement systems:
* 1.The most difficult purpose for a performance measurement system to address is to measure changes in outcomes caused by modifications in administrative or clinical treatment processes
* 2.A health plan needs different performance measurement systems to evaluate its administrative services and the clinical performance of its providers

Correct Answer:C

Question 23

This agency’s accreditation decisions are based on the results of an on-site survey of clinical and administrative systems and processes, as well as the health plan’s performance on selected effectiveness of care and member satisfaction measures.

Correct Answer:D

Question 24

As a follow-up to a performance improvement plan for member services, the Stellar Health Plan conducted an evaluation of the success of the plan. Stellar conducted its evaluation as the plan was being carried out. The evaluation focused on specific activities and assessed the relative importance of those activities to the plan as a whole. This information indicates that Stellar’s evaluation of the plan was both

Correct Answer:A

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