A. The Success Plan tracks the mean time to failure of the solution.

B. The Success Plan tracks the number of threats blocked and benchmarks it against the previous year.

C. The Success Plan tracks gains in user productivity and communicates this back to the business.

D. The Success Plan tracks the number of technical support cases opened.

A. Review the bill of materials

B. Evaluate the Customer Success Plan

C. Collaborate with the sales team.

D. Engage with the customer

A. Twice yearly student and staff surveys with two QUESTION NO:s related to IT

B. Measure the number of complaints raised by students

C. Combination of tailored surveys and IT tools-based metrics

D. Implement staff Super Users to provide feedback

A. Customer Success Specialist

B. Technical Engineer

C. Sales Engineer

D. Solution Product Manager

A. It provides the opportunity to address any changes in the customer’s experience or actions around the solution

B. It allows the customer to identify unused licenses so they can be addressed via a service improvement plan

C. Understanding your customer’s health directly enables renewals

D. It gives the customer valuable insight so they can automatically renew critical on time

A. They highlight the product differentiation from a competitor.

B. They define how a solution is applied to enable a desired outcome.

C. They function without the purchase of additional services.

D. They provide customers with ways to take advantage of additional features.