820-605 Cisco Exam Questions and Free Practice Test

Question 19

In which two ways can an adoption campaign identify expansion opportunities? (Choose two.)

A. The adoption campaign provides notifications of new feature releases.

B. The adoption campaign surveys all end users for product feedback.

C. The adoption campaign notifies customers of a critical bug.

D. The adoption campaign provides free trial licenses for feature upgrades.

E. The adoption campaign provides free user training.

Correct Answer:AD

Question 20

Why should a customer’s success be documented?

A. to establish KPIs that measure success

B. to provide awareness of the value achieved by the solution

C. to provide expansion opportunities for the sales team

D. to document roles and responsibilities for project management

Correct Answer:B

Question 21

Refer to the exhibit.
820-605 dumps exhibit
Which role is accountable for the Develop and validate Success Plan update activity?

A. Account Manager

B. Customer Success Manager

C. Product Sales Specialist

D. Business Development Manager

Correct Answer:B

Question 22

Refer to the exhibit.
820-605 dumps exhibit
Based on the stage and health reflected, what must be the first priority of the success plan?

A. Design and propose a discount on product G.

B. Contact and collaborate with the individuals involved in the onboarding of product E.

C. Offer and encourage the opportunity for the customer to participate in a success story for product F.

D. Identify and document barriers that impact product C.

Correct Answer:D

Question 23

The CIO of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed over three months, with considerable risk to both parties. Which best practice will help prevent this type of disagreement?

A. Adopt a lifecycle approach with a proactive review of service performance against KPIs.

B. Have the CSM define how value should be measured at the end of the contract period.

C. Engage a third-party mediator to develop contract goals and evaluate the objectives at regular intervals.

D. Have the CIO define a clear IT strategy and implement the suggestions immediately.

Correct Answer:A

Question 24

What is the best method to measure customer consumption of technology?

A. telemetry and analytics

B. recurring revenue management

C. enterprise CRM and incident management

D. content management

Correct Answer:A

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