500-052 Cisco Exam Questions and Free Practice Test

Which two resource selection criteria are available for a chat Contact Service Queue? (Choose two.)

A. Longest available

B. Least skilled

C. Most handled contacts

D. Most skilled

Correct Answer:AD

Which tab on the Cisco Finesse agent desktop hosts the gadget for agents to accept or initiate a call?

A. The My Statistics tab hosts the gadget.

B. The Home tab hosts the gadget.

C. The Manage Customer tab hosts the gadget.

D. The gadget to initiate or accept a call is common and is not tied to a specific tab.

Correct Answer:C

Which statement is true about the default script field when adding an application?

A. When a caller does not enter a choice in a Menu step, it will execute the default script.

B. Any problems running the configured script will cause the default script to be executed.

C. When the caller enters a digit in the Menu step that is not defined, the default script will be executed.

D. When the caller enters a digit that is not checked in the filter of the Get Digit String step, the default script will be executed.

Correct Answer:B

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