500-052 Cisco Exam Questions and Free Practice Test

Question 7

Which action enables a contact center supervisor to access and monitor live data reports for multiple teams?

A. Take no action, because a supervisor cannot monitor more than one team.

B. Assign the supervisor as primary superior for one of the teams and as secondary supervisor for other relevant teams.

C. Assign the supervisor as primary supervisor for all the relevant teams.

D. Add the supervisor as a member of all the relevant teams.

Correct Answer:C

Question 8

An organization wants to collect an account number from a customer via IVR prompting.
Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent's CRM desktop application.
The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record.
Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?

A. Cisco Unified CCX Standard

B. Cisco Unified CCX Enhanced

C. Cisco Unified CCX Premium

D. Cisco Unified CCX Enterprise

E. Cisco Unified IP IVR

Correct Answer:B

Question 9

Where can you start, stop, and restart Cisco Unified Contact Center Express services?

A. Control Center on Cisco Unified Contact Center Express Serviceability

B. System page on Cisco Unified Contact Center Express Administration

C. Cisco Desktop Administrator

D. Cisco Unified Communications Operating System Administration

Correct Answer:A

Question 10

Which three Cisco Unified Contact Center Express Application Administration tasks may be performed by a supervisor who does not have administrative privilege? (Choose three.)

A. Delete a resource group.

B. Remove a skill from a CSQ.

C. Enable automatic work on a CSQ.

D. Modify the skill competence level of an agent.

E. Create a resource.

F. Delete a skill

Correct Answer:BCD

Question 11

In the Expression Editor panel of Cisco Unified CCX Script Editor, what are three reasons to use the Java tab? (Choose three.)

A. to invoke a specified method of a custom Java class

B. to reference a variable of a custom Java Object

C. to pass variables between two different workflows

D. to create an object for the purpose of executing methods on a remote computer

E. to get a reference to the Contact and Session states

F. to allow for arguments to be passed to a specified method

Correct Answer:ABF

Question 12

Which two tasks must an administrator perform on Cisco Desktop Administrator to support presence integration? (Choose two.)

A. Assign a contact list to a CSQ.

B. Assign a contact list to a workflow group.

C. Assign an SME to a contact list.

D. Assign a contact list to a skill.

E. Assign an SME to a CSQ.

Correct Answer:BC

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