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Cisco 500-052: Deploying Cisco Unified Contact Center Express

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Question 1

Which option can perform Call Progress Analysis in outbound IVR?

A. gateway

B. Unified CM transcoder

C. Automatic Speech Recognition server

D. agent (voice)

Correct Answer:A

Question 2

Which option enables you to monitor previous agent seat license usage?

A. traffic analysis historical report

B. port and agent seat utilization historical report in Cisco Unified Intelligence Center

C. port-monitoring tool in Cisco Unified Communications Manager Real-Time Monitoring Tool

D. overall Cisco Unified CCX stats in Cisco Unified Communications Manager Real-Time Monitoring Tool

Correct Answer:B

Question 3

Which two items are automatically installed on the Cisco Unified CCX server by the Cisco Unified Contact Center Express Installer? (Choose two.)

A. IVR System Prompts

B. Cisco Supervisor Desktop

C. Unified Communications Operating System

D. Cisco Unified Communications Manager

E. Workforce Management

Correct Answer:AC

Question 4

In Cisco Unified Contact Center Express, where is wrap-up data enabled?

A. in the Cisco Supervisor Desktop

B. in CSQ configuration on Application Administration

C. in workflow groups on Cisco Desktop Work Flow Administrator

D. in resource configuration on Application Administration

Correct Answer:C

Question 5

Which option can be configured while installing Cisco Unified CCX on Cisco UCS servers?

A. DNS server

B. NTP server

C. SMTP server

D. CUCM server

Correct Answer:C

Question 6

Which information is readable to Cisco Collaboration Software in the cloud?

A. PII

B. plain text name value pair

C. PII and plain text name value pair

D. No information is readable to Cisco collaboration Software.

Correct Answer:D

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