220-1002 CompTIA Exam Questions and Free Practice Test

Question 37

Joe. a technician, receives notification that a share for production data files on the network Is encrypted. Joe suspects a crypto virus Is active. He checks the rights of the network share to see which departments have access. He then searches the user directories of those departmental users who are looking for encrypted files. He narrows his search to a single user's computer. Once the suspected source of the virus is discovered and removed from the network, which of the following should Joe do NEXT?

A. Educate the end user on safe browsing and email habits.

B. Scan and remove the malware from the infected system.

C. Create a system restore point and reboot the system.

D. Schedule antivirus scans and perform Windows updates.

Correct Answer:D

Question 38

Which of the following steps should a technician take FIRST to prevent an electrical hazard when repairing a PC?

A. Put on an ESD strap.

B. Place components on an ESD mat

C. Disconnect the power before servicing the PC

D. Place the PC on a grounded work bench

Correct Answer:C

Question 39

A user reports that when opening a web browser the initial page loads to a search engine the user does not recognize When the user performs searches on the site, the results are often irrelevant, and there are many pop-ups Which of the following should a technician do to resolve these issues? (Select TWO)

A. Reset the user’s browser to default settings

B. Delete the user’s cached images, temporary files, and cookies

C. Reboot the user’s computer and install a secondary antivirus

D. Convince the user to use a different web browser that is currently unaffected

E. Download the update to the user’s web browser of choice

F. Remove any unapproved applications from the user’s startup items

Correct Answer:AF

Question 40

A user notices recent print jobs are not printing to the local printer despite printing fine yesterday. There are no errors indicated on the taskbar printer icon. Which of the following actions should the user take FIRST?

A. Check to ensure the printer selected is the default printer

B. Check the status of the print server queue

C. Cancel all documents and print them again

D. Check that the printer is not offline print mode

Correct Answer:B

Question 41

A technician is attempting to repair a Windows computer that is infected with malware. The machine is quarantined but still cannot boot into a standard desktop. Which of the following is the most likely NEXT step?

A. Disable System Restore.

B. Create a restore point.

C. Apply system updates.

D. Restart into safe mode.

Correct Answer:D

Question 42

Joe, a customer, calls a technician to report a remote computer is demonstrate erratic behavior while he is working on it. The technician verifies the files and directories Joe is working on locally cannot be open in any application, and the computer is extremely slow. Which of the following is the MOST likely cause of this issue?

A. Files disappearing

B. File permission changes

C. Application crash

D. Too many start items

Correct Answer:A

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