220-1002 CompTIA Exam Questions and Free Practice Test

Question 31

A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the BEST choice for the technician to make?

A. Politely ask the user to call back

B. Ask another technician to take the call

C. Troubleshoot the issue for the user

D. Input the issue as a ticket and escalate to Tier 2

E. Put the user on hold and troubleshoot after the scheduled break

Correct Answer:B

Question 32

Ann, a customer, calls a technician and states that she is very concerned about the privacy of her home computer and the security of her home network while browsing the Internet. Which of the following would the technician MOST likely discuss with Ann to educate her on security concepts addressing her concerns? (Choose two.)

A. Firewall

B. Antivirus

C. Email filtering

D. ACLs

E. VPN

Correct Answer:AE

Question 33

Which of the following is the maximum RAM limit of a Windows 32-bit version?

A. no limit

B. 4GB

C. 8GB

D. 32GB

Correct Answer:B

Question 34

A user’s mobile device appears to be losing battery life rapidly and often feels warm to the touch, even when it is put away.
The device is relatively new, so the user is concerned it is defective. A technician inspects the device and see the following:
Which of the following should be changed to resolve this issue?
220-1002 dumps exhibit

A. Privacy – Maps

B. Display – Brightness

C. Storage – Photos

D. Mail – Work

Correct Answer:B

Question 35

A small office calls a technician to investigate some “invalid certificate” errors from a concerned user. The technician observes that whenever the user to access a secure website from the Windows desktop, this error is encountered. No other users in the office are experiencing this error. Which of the following should the technician do NEXT? (Choose two.)

A. Remove any proxy servers configured on the user’s browsers.

B. Assist the user with purchasing an SSL certificate and save the certificate to the desktop.

C. Disable the SPI firewall on the office’s gateway and any other routers.

D. Instruct the user to ignore the certificate error since the user is connecting to a secure website.

E. Create an outbound rule in Windows Firewall named after the user’s homepage.

F. Run anti-malware scans and download the latest Windows updates.

Correct Answer:AF

Question 36

A user calls a technician to report loud beeps that are coming from the server room following a recent rainstorm and power outage. The technician verifies all the servers are online and working properly, and the backup power unit is functioning properly and without errors. Which of the following Is MOST likely the Issue?

A. PSU alarm

B. Humidity alarm

C. Temperature alarm

D. Motion alarm

Correct Answer:C

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