220-1002 CompTIA Exam Questions and Free Practice Test

Question 7

A SOHO user reports desktop applications are performing slowly, and no emails have been received all morning. A technician remotes in and determines Internet pages’ load slowly or not at all, CPU performance is normal, and the local router can successfully ping.
The remote connection drops periodically. Which of the following steps should the technician take NEXT to resolve the problem?

A. Reboot into safe mode, uninstall the latest OS update, and run a repair on the OS

B. Update the antivirus software, run an antivirus scan, verify the browser settings, and check all email settings

C. Reboot to BIOS setup, verify the TPM is enabled, and start a System Restore from safe mode

D. Send a test email, open a command prompt to check the file system, and empty the browser cache

Correct Answer:B

Question 8

A SOHO user calls a technician and wants to secure a home network. The SOHO user needs to have protection from physical connection and ensure that employees cannot applications or personal emails. Which of the following would the technician MOST likely configure on the network device to accommodate the SOHO user’s request? (Select TWO)

A. MAC filtering

B. Default SSID

C. Ratio power levels

D. Content filtering

E. Physical security

Correct Answer:BE

Question 9

An employee contacts the help desk because the battery in a company-provided smartphone lasts only a short period of time when the worker is in the office. Which of the following would MOST likely reduce this
symptom? (Select TWO).

A. Close applications when tasks are completed.

B. Increase the time to dim the screen automatically.

C. Increase the frequency for syncing corporate email.

D. Set the smartphone display to maximum brightness.

E. Connect to the office WiFi network automatically.

F. Disable 802.11ac and use mobile data exclusively.

Correct Answer:AE

Question 10

Ann, a user, calls the help desk regarding an issue on her laptop. While working remotely, she appears to be connecting to WiFi but is unable to retrieve her corporate email. The wireless name is listed as “ConnectMe” and appears as unsecure. Which of the following should the help desk perform to fix the issue?

A. Remote into Ann’s system and restart the wireless adapter

B. Ask Ann to open a browser and watch for a redirect page

C. Advice Ann to pug an Ethernet cable into her laptop

D. Direct Ann to run an antivirus program on her laptop

Correct Answer:B

Question 11

Every time a user manually runs an antivirus scan, the workstation becomes unresponsive, and the user has to reboot A technician is dispatched and sees an antivirus pop-up in the system tray, indicating the computer is severely damaged, and a "click here" button to resolve it. There is a timer in the pop-up. counting down the time until the computer is no longer usable. Which of the following should the technician do NEXT?

A. Research the pop-up to see if it is a legitimate malware solution.

B. Click on the pop-up window to resolve the issue before the time runs out.

C. Send an email to all staff members warning them of malware on their system.

D. Disconnect the Ethernet cable from the workstation and disable WiFi.

Correct Answer:D

Question 12

A technician arrives on site to find that two users who have the same model on Android smartphone are having the same issue with a specific application.
Whenever they attempt to launch the application, it fails and gives an error message. Which of the following should the technician do FIRST?

A. Reinstall the application

B. Roll back the application to the earlier version

C. Clear the application cache

D. Update the OS of the smartphones

Correct Answer:D

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