1z0-1003-20 Oracle Exam Questions and Free Practice Test

Question 31

Your company has three different levels of 'VIP' customers - Gold, Silver, and Bronze.
There is a read-only 'VIP Levef property where one of these options will appear on the 'Edit/View Activity' form of every applicable activity.
Any Gold VIP customers should be offered a free three-month streaming VoD service trial as a token of appreciation.
If they accept, a record of that must be maintained. A 'VoD Service Trial' Integer check box property has been created.
What must you do in order to ensure that the check box is visible on the Edit/View Activity form only for Gold VIP members?

A. Create a filter to only show the 'VoD Service Trial' property if 'Gold' appears on the Edit/View Activity form.

B. Use a regular expression to limit valid entries for the 'VoD Service Trial' property to 'Gold' only.

C. Add the VoD Service Trial' property with a default value of 'Gold' to the Edit/View Activity form.

D. Add the 'VoD Service Trial1 property with a conditional visibility to the Edit/View Activity form.

Correct Answer:B

Question 32

Which two statements are true regarding integrations between OFSC and DBaaS?

A. Customers with a BICS instance can use DBaaS as a data source for data migration to extend the current BICS data limit.

B. Integration supports the transfer of OFSC data directly into DBaaS either in bulk once per day or automatically in real-time.

C. Integration enables automatic bulk import of DBaaS data directly into OFSC as part of the Daily Upload file.

D. DBaaS integration enables OFSC to act as a system of record for activity data.

Correct Answer:AB

Question 33

What happens when you enable the assignment parameter "Limit work by points"?

A. If resources have shifts assigned to them with point values, routing will not assign activities whose cumulative point total exceeds the shift point value.

B. Routing will use each activity's unique point value to prioritize assignment of higher point activities over lower point activities.

C. Routing will not assign a given activity if that activity's point value exceeds the resource's maximum personal point limit.

D. If a resource has a point value configured on their Resource Information screen, routing will limit assignment of additional activities if the cumulative point total exceeds the resource's point limit

Correct Answer:D
https://docs.oracle.com/cd/E62445_01/4.5_SmartRouting_User_Guide.pdf

Question 34

A field technician has been assigned a scheduled, but not-ordered activity that they need to perform later in q given day.
Their company has a policy that requires their technicians to perform some advance testing as an administrative task prior to beginning work on these types of activities.
Which option enables them to account for their time performing these tasks?

A. Create a 'start-after' link template between the preliminary work and the scheduled work.

B. Select the 'Prework' action from within the activity record in Oracle Field Service Cloud (OFSC).

C. Add a new 'Prework' custom property to the 'Edit/View activity' context in Oracle Field Service Cloud (OFSC).

D. Create a 'start-before' link template between the preliminary work and the scheduled work.

Correct Answer:D

Question 35

Which three options are valid 'Units of measure' in a Resource Type's[ 'Load Threshold' section, that are used to determine how the icons are displayed in the Dispatch Console based on the resource's current load?

A. Overtime cost

B. Number of activities

C. Travel time cost

D. Working hours cost

E. Hours

F. Time percent

Correct Answer:BCE

Question 36

Which two statements are true regarding managing inventory within OFSC?

A. A resource with eligible permissions can add inventory to his or her own pool.

B. Missing required inventory does not restrict an activity from being completed.

C. When customer inventory is de-installed, it is moved to the "Resource" pool.

D. Filters can be created for inventory.

Correct Answer:AC
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18c/faadu/configuring-oracle-field-service-cloud.html
https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/CXFSC/OFSC_List_of_Tasks_Methods_Inventorie

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