1z0-1003-20 Oracle Exam Questions and Free Practice Test

Question 19

A customer has a requirement that as part of the process of a resource completing an activity, a report in .PDF format containing the activity completion details be generated automatically.
How can this be correctly achieved?

A. Configure the custom report within a Dashboard and retrieve it via the Core API at the time of activity completion.

B. Develop a javascript plug-in to generate the .PDF report at the time of activity completion.

C. Add the 'create_report' action to the 'End Activity' screen context and configure it to generate in .PDF format.

D. Add the custom report to a Dashboard in OFSC, where it can be scheduled and downloaded.

Correct Answer:A

Question 20

What is the significance of the order of the activity filters within the Filters sections of the routing plan?

A. The higher in the list, the higher the priority routing considers activities matching that filter's criteria.

B. The filters are ordered such that the first filter applies to activities in existing routes, the second filter applies to non-scheduled activities, and the third to scheduled activities in the bucket.

C. The lower in the list, the higher the priority routing considers activities matching that filter's criteria.

D. The routing logic reviews the filters from top to bottom to determine which filter, and its associated costing parameters, should be applied when assigning the activit

E. Routing uses the fust matching filter and ignores the rest.

Correct Answer:A
https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FARCU/Routing-4.htm

Question 21

Which two statements are correct regarding the characteristics of an SLA window?

A. An SLA window indicates when an activity should be completed.

B. An SLA window indicates how long an activity should take to complete.

C. An SLA window indicates that there is enough time available within it to perform an activity.

D. An SLA window indicates when an activity should start.

Correct Answer:AD

Question 22

Your customer requires the option for supervisors to "supervise" Junior engineers as they are performing certain activities.
For this functionality, you have created a new "Supervision" internal activity to manually link these activities so they start at the same time by different resources.
Which option is a valid way to configure this?

A. Create a new (related) Link Template with "Different Resources" Assignment Constraint.

B. Create a new (simultaneous) Link Template with default values.

C. Create a new (simultaneous) Link Template with "Different Resources" Assignment Constraint.

D. Create a new (related) Link Template with default values.

Correct Answer:A
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18a/facmu/working-with-activities.html#t_createActivityLin

Question 23

Your customer is using SLAs for some Activity Types. The parameter is empty when sending those activities to OFSC via API.
Which statement is true?

A. OFSC will set the start date depending on the Customer contract rules set within OFSC.

B. OFSC will not create the activity, and an error will be returned in the API response.

C. OFSC always uses the Activity Creation Date as the SLA start date.

D. OFSC will use the Activity Creation Date as the SLA start.

E. OFSC will use available capacity to determine the most suitable start date.

Correct Answer:D

Question 24

Your company has three different levels of "VIP" customers - Gold, Silver, and Bronze
On an Activity Details record, there is a read-only "VIP Status" property where one of these options will be selected.
Any Gold VIP customers should be offered a free three-month streaming VoD service trial as a token of appreciation.
If they accept, a record of that must be maintained. A "VoD Service Trial" Integer check box property has been created.
What must you do in order to ensure that the check box is visible only in the Activity Details screen for Gold VIP member?

A. Create a Filter to only show the VoD Service Trial Property if "Gold" appears on the Activity Details page.

B. Set a condition within the VoD Service Trial property to limit visibility.

C. Use a regular expression to limit valid entries to "Gold" only.

D. Add the VoD Service Trial property with a conditional Visibility to the Activity Details screen.

Correct Answer:B

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