1z0-1003-20 Oracle Exam Questions and Free Practice Test

Question 13

Which two statements are true about registering Applications in OFSC?

A. A unique Client ID and Client Secret must be entered for each registered Application.

B. Applications support OAuth2 using tokens either from OFSC or external providers such as Oracle Identity Cloud Service.

C. If the API Access section is left blank, then by default, the Application has read/write access to all available OFSC APIs.

D. Applications support restricting access to a white list of certain IP addresses.

E. Separate Applications must be registered if you will be integrating with both REST and SOAP APIs

Correct Answer:BD
https://docs.oracle.com/cloud/february2017/fieldservicecs_gs/CXFSC/OFSC_Configuring_Authentication_usin

Question 14

A customer has technicians with varying degrees of training to perform installation work. Their current corresponding skill levels are:
Expert level value = 100
Fully Qualified level value = 50 Novice level value = 25
For activities that require expert technicians, there is already an "Installation" work skill in place to identify those high visibility activities and enforce that assignment rule.
However, another segment of mid-tier installation activities must be assigned to technicians that are at least novices, but even better if they are considered fully qualified.
Which configuration satisfies the requirement of assigning those mid-tier installation activities?

A. Create a Mid-Tier Installation work skill where its condition has a Required level of 25 and a Preferable level of 50

B. Modify the existing Installation work skill's conditions, setting the Required level to 25, the Preferable level to 50 and creating an additional condition to identify high visibility activities

C. Modify the existing Installation work skill's conditions, setting the Required level to 50, the Preferable level to 25 and creating an additional condition to identify high visibility activities

D. Create a Mid-Tier Installation work skill where its condition has a Required level of 50 and a Preferable level of 25.

Correct Answer:B

Question 15

A customer has a few back office workers that need to be able to move certain activities to field technicians regardless of whether those technicians have the corresponding work skills that the jobs require or not.
Which configuration option ensures that those workers have the ability to override potential work skill mismatches when moving activities to field technicians?

A. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Activity Type(s) that require the override ability.

B. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Resource Type(s) that those back office workers are assigned.

C. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the User Type (s) that those back office workers are assigned.

D. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Resource Type(s) of the field technicians to which the activities could be moved.

Correct Answer:D

Question 16

Which two statements are correct regarding Delivery Windows in Oracle Field Service Cloud (OFSC)?

A. Delivery Windows are calculated for all Activity Types by default.

B. Delivery Windows are enabled per Resource Type calculations.

C. Delivery Windows are configurable by size and granularity by Activity Type.

D. Delivery Windows are configurable by size and granularity as a global setting in OFSC.

E. Delivery Windows are enabled and calculated per Activity Type configurations.

Correct Answer:CE

Question 17

A company very occasionally outsources some ad-hoc jobs to workers that are not employed directly by that company, and as such have created a new Resource Type in OFSC with the 'Resource is a contingent worker1 feature enabled.
Which three of the following are correct regarding how those contingent workers will be handled by OFSC?

A. Routing may assign activities to them, but contingent workers will not be included in quota calculations.

B. Contingent workers cannot participate in Teamwork within OFSC.

C. Contingent workers' reported activity durations are not factored into company-wide statistics and estimations.

D. Contingent workers will be included in quota calculations, but routing will not assign activities to them.

E. Contingent workers will be removed from the OFSC system if they have not activated a route m twelvecontinuous months.

Correct Answer:ABC

Question 18

Which two statements are correct about Daily Extract and BI Cloud Service (BICS) outbound integration channels?

A. It is possible to name the entity tables and corresponding fields for reporting when configuring Daily Extract and BICS outbound integration channels.

B. While Daily Extracts include data from the previous day, data can be sent through the BICS channel once per day or in real-time.

C. Daily Extract and BICS channel configurations for a specific data set must contain the same fields.

D. A given data set can only have one associated Daily Extract channel configuration and one associated BICS channel configuration.

E. It is possible to clone the Daily Extract channel configuration for use with the BICS channel and vice versa.

Correct Answer:DE
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18c/faded/about-daily-extract.html#about-daily-extract

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