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Oracle 1z0-1003-20: Oracle Field Service Cloud Service 2020 Implementation Essentials

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Question 1

When assigning work zones to field resources, each zone assignment can be eithef 'regular' or 'temporary' (override).
Which statement is accurate regarding how those types of work zone assignments interact?

A. If a 'temporary' zone is assigned to a resource, then during it's configured date range, theresource will only be able to work in that zone, regardless of any other 'regular' assigned work zones.

B. If a 'regular' zone is assigned to a resource, then during it's configured date range, the resource will only be able to work within that zone, regardless of any other 'temporary' assigned work zones.

C. If a 'temporary' zone is assigned to a resource, then during it's configured date range, the resource will able to work within that zone as well as within any other 'regular' assigned work zones.

D. If a 'regular' zone is assigned to a resource, then during it's configured date range, the resource will able to work within that zone as well as within any other 'temporary' assigned work zones.

Correct Answer:A

Question 2

A technician has been assigned a scheduled activity that he or she needs to perform later in the day.
Their company has a policy that their technicians perform some advance testing as an administrative task prior to the activity.
Which option would enable them to account for their time performing these tasks?

A. selecting "Prework" from within the activity In OFSC Mobility

B. adding a new "Prework" custom property to the "Edit/View activity" context in OFSC Mobility

C. creating a "start-after" link template between the preliminary work and the scheduled work

D. creating a "start-before" link template between the preliminary work and the scheduled work

Correct Answer:B
Reference https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FAADU/Administration.htm

Question 3

A customer has the following Outbound Integration Channel requirements for data associated with the Activity Fields entity;
* For the Daily Extract channel, include the fields Activity ID, Activity Date, Activity Status, Customer Name, and the Activity Resolution Reason Code custom property.
* For the BICS channel, include the same fields, but the columns associated with the Activity ID and Activity Status fields should be Appointment ID and Appointment Status respectively.
* For the DBaaS channel, include the fields and naming conventions listed for the BICS channel, but also add the fields Resource ID and Route ID.
Which approach must be taken to accomplish these goals?

A. Create one Outbound Integration Channel for the Daily Extract and BICS, and a second, separate one for the DBaaS channel.

B. Explain to the customer that it cannot be done; the fields for each entity must be consistent across the different channels.

C. Create separate Outbound Integration Channels for each, specifying the different field and naming convention requirements.

D. Create a Single Outbound Integration Channel to be shared between all three; change the c names and add the additional fields for each integration as appropriate

Correct Answer:C

Question 4

Your customer requires that their engineers make courtesy calls 2-4 hours after they complete an installation to make sure that everything is working properly.
Two activities are created via integration but they need to be linked. Identify the correct setup for the link template.

A. Set up a Start-to-Start template with a non-adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.

B. Set up a Finish-to-Start template with a non-adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.

C. Set up a Start-to-Start template with an adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.

D. Set up a Finish-to-Start template with an adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.

Correct Answer:A
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18c/facmu/working-with-activities.html#t_createActivityLin

Question 5

Which two statement are correct regarding activity assignment via Collaboration?

A. An activity dragged and dropped into a Collaboration chat with a resource must be accepted by thatresource in Oer for it to be assigned.

B. An activity broadcasted via Collaboration as part of an Immediate routing plan schedule gets assigned to the first technician to accept it.

C. An activity broadcasted via Collaboration as part of any type of routing plan schedule gets assigned to the first technician to accept it.

D. An activity dragged and dropped into a Collaboration chat with a resource can be automatically assigned without the resource having to accept It.

Correct Answer:AB

Question 6

Which two statements are correct regarding String and Integer properties?

A. Integer properties can be used for check box elements, whereas String properties can be used for phone numbers or email addresses.

B. Both properties are limited in terms of which entity types they can be associated with.

C. Both properties can contain Geolocation elements.

D. Both properties can contain alphanumeric characters and punctuation.

E. Both properties can include regular expressions.

Correct Answer:DE

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